WSF | Field Service Management

Software for managing field maintenance services

Platform with 100% cloud architecture, designed for companies that provide maintenance services and want to coordinate and facilitate their operations with clients.

On going

Document, update, and keep all your clients' asset information readily available, for example:

Technical data
Geographic location
Related teams (parent-child)
Client to whom it belongs
Scheduled activities
Associated costs and spare parts
Readings and Measurements
Notes and attachments
History

Schedule maintenance activities, view details and the assets involved, and generate work orders to execute them. Save time by automating your tasks with maintenance templates and ensure that all your clients' assets receive consistent service.

Readings and Measurements

Document the value of the readings and measurements you take on your equipment. View graphs with asset measurements and stay informed when measurements are outside or close to established limits. The platform uses the recorded asset readings to calculate the next scheduled maintenance activities.

Spare Parts Inventory

Efficiently manages stocks of materials, spare parts, incoming and outgoing movements, kardex, inventory valuation, among others.

History

Access your transaction history and log at any time. The platform keeps a detailed record of all actions performed in the system, from registering an asset and executing work orders to taking measurements or readings and inventory movements. This not only ensures transparency and complete control over your operations but also provides you with key information for audits and resolving customer queries.

Clients

Easily manage your customer information, have detailed information at hand:

List of main contacts
Assets that the client assigned to you for maintenance
Contract history
Notes and attachments

Work orders

Manage your work orders in a more versatile, easy, and intuitive way with the multiple views in the work orders module. Use the Kanban view to see what stage your work orders are in, easily assign work orders to your technicians with the resources view, and use filters and export tools in the ready view to create reports.

Activity Planner

Simplify maintenance scheduling with the planner. With a calendar view of all pending activities, this tool makes job planning easy with simple drag and drop.

Workforce

Optimize the distribution of the workload among your technicians by assigning or scheduling your work orders according to their availability.

Quotes

It simplifies the generation and management of sales proposals, saving valuable time for your business. Customize the stages of the quoting process, configure applicable tax rates, and define services along with their costs. You can also apply special discounts based on customer needs. This module also allows you to generate shareable PDF documents, providing a professional and efficient experience.

Maintenance Requests

Manage all your customers' maintenance requests. Your customers can easily and quickly report issues, while your maintenance manager and their team have complete control over the workflow from request receipt to resolution, keeping the customer informed every step of the way. Finally, your customers can rate your service, allowing you to analyze their satisfaction level.

Information Analysis

View and generate reports, charts and KPIs with the data collected on the platform over time and make informed decisions.

Integrations

Easily integrate your maintenance software (CMMS) with IoT devices and other applications you already use in your company (CRMs, ERPs, etc.). Forget about costly development; these integrations can be done through public APIs and Zapier.

Easily manage your work orders

Resource Calendar View
View the activity calendar or schedule of your technicians and easily assign work orders based on workload.

Kanban View

It provides a visual representation of the stage each Work Order is in. The stages are fully customizable, adapting to your organization's internal processes.

List View
The List view is ideal for searching, filtering and exporting information; creating reports, editing or generating bulk actions with large volumes of information.

Simply drag and drop
your OTs to change them to the next stage

Forget about the paper
Update your OTs in real time from the App.

Receive a push notification when a OT is assigned
Time tracking with with a timer the manual
Checklist with tasks to perform
Take measurements and y notes

Assignment resources y costs
Assignment labor and hourly cost
Collection of electronic signatures
Documentation with evidence photographic

Asset information and history on hand
Add faults and shutdowns not scheduled
Consult images and attachments

app-mpservices-add-resources-work-orders

Manage all your clients' assets in one place

Multiple views: View all assets, only equipment, or only facilities. As well as tree view or list view.
Scheduled asset maintenance activities
History of Work Orders performed on the asset
Measurement behavior graph
History of measurements taken
Associated costs
Relevant asset information: Description, code, client it belongs to, category, status, assigned users, location, and all custom fields that are important to your business.
Notes, plans, videos, or any attachments
QR Code of each asset to consult all its information and/or make a maintenance request.

Use the custom request portal to allow your customers to report maintenance tickets

Our simple and intuitive CMMS improves the user experience, strengthening the operational efficiency of the maintenance department.

Report maintenance requests from your customers through your personalized portal.
Manage your requests, generates the corresponding Work Order and efficiently resolves the request.
Automatic notifications to your maintenance staff for new requests.
Notify the client solicitation And allows monitor status of your request.
Instruct your customers to scan the unit’s QR code of the team to request a maintenance job and that will be automatically associated with the service order.
Receive a satisfaction evaluation from the customer's perspective and identify areas of opportunity to improve your services.

Have complete and professional control of your maintenance, repair, and overhaul (MRO) spare parts inventory

Manage your warehouse and check the availability of the necessary spare parts for maintenance activities.
Check the stock levels, The platform tells you when you have excess or shortages of your spare parts.
Integrate your spare parts inventory through APIs to other systems (SAP, Odoo, etc.) and get real-time information.
configure the roles and permissions user to grant full or limited access to inventory management.
Earn entry and exit movements from your inventory and associate the spare parts with your work orders for better cost control.

Transform your quoting process into an efficient, personalized, and professional experience.

Optimize your processes Generating and managing business proposals quickly and efficiently, allowing you to dedicate more time to your business.
Personalize your quoting process configuring the applicable stages and taxes and defining services with their specific costs.
Apply discounts special services tailored to the needs of each client.
Generate quotes in PDF format ready to share, projecting a professional and organized image.

Make better decisions based on the most important indicators (KPIs)

Fully configurable and adaptable to your business needs

Easily configure user roles and permissions.
Activate notification sending.
Set your language, time zone, currency, and billing information.
Indicate the working days and non-working days.
Add measurement units.
It establishes the hourly cost of the workforce
Add all the custom fields your company needs.

Historical records and transaction logs readily available and ready for audits

Maintaining a record of transactions in maintenance software provides transparency, regulatory compliance, continuous improvement, and a solid foundation for resolving issues. This not only helps during an audit but also contributes to better operational performance and more efficient management overall.

Help and technical support center

Find answers to your questions in our help center or contact technical support.

Visit Help Center

Online training and implementation packages

Committed to successful implementation, we offer online training packages with a dedicated consultant.

View training packages

Secure integrations and compatibility with IoT devices

The ability to integrate your field service software with other applications you already use in your company is essential to optimize your operations.

By linking your field service software with other business systems, you achieve unparalleled efficiency and productivity, resulting in greater profitability.

Automate your operations and integrate with the most widely used platforms.

Learn more about integrations

FAQ

Why is Mpservices better than other custom-built field service software?

Mpservices is constantly adding new features at no extra cost. It's also 100% configurable and adaptable to all types of industries. You won't have to worry about compatibility with new generations of operating systems or mobile devices.

Is Mpservices safe and a good option for large accounts?

Mpservices provides both the quality of service and the level of security that large accounts need. View Security Infrastructure

Is the mobile app easy for my technicians to use?

The mobile app is designed for those who value simplicity. Technicians require no training.

The application is downloaded from Google Play or Appstore and you log in with the username and password that you created beforehand.

Can I connect other systems like a CRM, ERP, or accounting software to Mpservices?

Yes, Mpservices It can be integrated with any available Zapier web application.

In which countries do they offer local billing?

We have a local presence in Mexico, Colombia, Chile, Peru, the USA, the European Union, and in more than 20 countries through our authorized distributors.

What is field service software and how can it benefit my company?

Field service software is a tool that optimizes field operations management, from job scheduling to invoicing. It can benefit your company by improving efficiency, reducing response times, and increasing customer satisfaction.

Schedule a consultation with a consultant and get all your questions about the platform answered.

Optimize your company's operations and automate maintenance activities with our advanced cloud-based CMMS system.