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Software for managing field maintenance services

Platform with 100% cloud architecture, designed for companies that provide maintenance services and want to coordinate and facilitate their operations with clients.

On going

Document, update, and keep all your clients' asset information readily available, for example:

  • Technical data
  • Geographic location
  • Related teams (parent-child)
  • Client to whom it belongs
  • Scheduled activities
  • Associated costs and spare parts
  • Readings and Measurements
  • Notes and attachments
  • History

Maintenance Activities

Schedule maintenance activities, view details and the assets involved, and generate work orders to execute them. Save time by automating your tasks with maintenance templates and ensure that all your clients' assets receive consistent service.

Readings and Measurements

Document the value of the readings and measurements you take on your equipment. View graphs with asset measurements and stay informed when measurements are outside or close to established limits. The platform uses the recorded asset readings to calculate the next scheduled maintenance activities.

Spare Parts Inventory

Efficiently manages stocks of materials, spare parts, incoming and outgoing movements, kardex, inventory valuation, among others.

History

Access your transaction history and log at any time. The platform keeps a detailed record of all actions performed in the system, from registering an asset and executing work orders to taking measurements or readings and inventory movements. This not only ensures transparency and complete control over your operations but also provides you with key information for audits and resolving customer queries.

Clients

Easily manage your customer information, have detailed information at hand:

  • List of main contacts
  • Assets that the client assigned to you for maintenance
  • Contract history
  • Notes and attachments

Work orders

Manage your work orders in a more versatile, easy, and intuitive way with the multiple views in the work orders module. Use the Kanban view to see what stage your work orders are in, easily assign work orders to your technicians with the resources view, and use filters and export tools in the ready view to create reports.

Activity Planner

Simplify maintenance scheduling with the planner. With a calendar view of all pending activities, this tool makes job planning easy with simple drag and drop.

Workforce

Optimize the distribution of the workload among your technicians by assigning or scheduling your work orders according to their availability.

Quotes

It simplifies the generation and management of sales proposals, saving valuable time for your business. Customize the stages of the quoting process, configure applicable tax rates, and define services along with their costs. You can also apply special discounts based on customer needs. This module also allows you to generate shareable PDF documents, providing a professional and efficient experience.

Maintenance Requests

Manage all your customers' maintenance requests. Your customers can easily and quickly report issues, while your maintenance manager and their team have complete control over the workflow from request receipt to resolution, keeping the customer informed every step of the way. Finally, your customers can rate your service, allowing you to analyze their satisfaction level.

Information Analysis

View and generate reports, charts and KPIs with the data collected on the platform over time and make informed decisions.

Integrations

Easily integrate your maintenance software (CMMS) with IoT devices and other applications you already use in your company (CRMs, ERPs, etc.). Forget about costly development; these integrations can be done through public APIs and Zapier.

Easily manage your work orders

Simply drag and drop
your OTs to change them to the next stage

Forget about the paper
Update your OTs in real time from the App. 

  • Receive a push notification when a OT is assigned
  • Time tracking with with a timer the manual
  • Checklist with tasks to perform
  • Take measurements and y notes
  • Assignment resources y costs
  • Assignment labor and hourly cost
  • Collection of electronic signatures
  • Documentation with evidence photographic
  • Asset information and history on hand
  • Add faults and shutdowns not scheduled
  • Consult images and attachments
  • Multiple views: View all assets, only equipment, or only facilities. As well as tree view or list view. 
  • Scheduled asset maintenance activities
  • History of Work Orders performed on the asset
  • Measurement behavior graph
  • History of measurements taken
  • Associated costs
  • Relevant asset information:  Description, code, client it belongs to, category, status, assigned users, location, and all custom fields that are important to your business.
  • Notes, plans, videos, or any attachments
  • QR Code of each asset to consult all its information and/or make a maintenance request.
Our simple and intuitive CMMS improves the user experience, strengthening the operational efficiency of the maintenance department.

 

  • Report maintenance requests from your customers through your personalized portal.
  • Manage your requests, generates the corresponding Work Order and efficiently resolves the request.
  • Automatic notifications to your maintenance staff for new requests.
  • Notify the client solicitation And allows monitor status of your request.
  • Instruct your customers to scan the unit’s QR code of the team to request a maintenance job and that will be automatically associated with the service order.
  • Receive a satisfaction evaluation from the customer's perspective and identify areas of opportunity to improve your services.
  • Manage your warehouse and check the availability of the necessary spare parts for maintenance activities.
  • Check the stock levels, The platform tells you when you have excess or shortages of your spare parts.
  • Integrate your spare parts inventory through APIs to other systems (SAP, Odoo, etc.) and get real-time information.
  • configure the roles and permissions user to grant full or limited access to inventory management.
  • Earn entry and exit movements from your inventory and associate the spare parts with your work orders for better cost control.
  • Optimize your processes Generating and managing business proposals quickly and efficiently, allowing you to dedicate more time to your business.
  • Personalize your quoting process configuring the applicable stages and taxes and defining services with their specific costs.
  • Apply discounts special services tailored to the needs of each client.
  • Generate quotes in PDF format ready to share, projecting a professional and organized image.
MPservices KPI Field Service Software

FAQs

Why is Mpservices better than other custom-built field service software?

Mpservices is constantly adding new features at no extra cost. It's also 100% configurable and adaptable to all types of industries. You won't have to worry about compatibility with new generations of operating systems or mobile devices.

Is Mpservices safe and a good option for large accounts?

Mpservices provides both the quality of service and the level of security that large accounts need. View Security Infrastructure

Is the mobile app easy for my technicians to use?

The mobile app is designed for those who value simplicity. Technicians require no training. 

The application is downloaded from Google Play or Appstore and you log in with the username and password that you created beforehand.

Can I connect other systems like a CRM, ERP, or accounting software to Mpservices?

Yes, Mpservices It can be integrated with any available Zapier web application. 

In which countries do they offer local billing?

We have a local presence in Mexico, Colombia, Chile, Peru, the USA, the European Union, and in more than 20 countries through our authorized distributors. 

What is field service software and how can it benefit my company?

Field service software is a tool that optimizes field operations management, from job scheduling to invoicing. It can benefit your company by improving efficiency, reducing response times, and increasing customer satisfaction.

Optimize your company's operations and automate maintenance activities with our advanced cloud-based CMMS system.

Increase your recurring revenue and the productivity of your technicians with the first Field Service Software (FSM) created for maintenance service companies.

The leading company in technological maintenance solutions with over 30 years of experience in Latin America. Committed and focused on customer satisfaction.

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